Step 1: Choose Your Car Online
Browse our vehicle listings and choose the car that suits your needs. Once you find the right vehicle, you can submit a booking request directly or contact our customer service team for assistance and recommendations.
Step 2: Vehicle Delivery & Inspection
Eligible bookings can enjoy free vehicle delivery within the city. Inspect the vehicle in person and make sure everything meets your expectations before signing the rental agreement.
Step 3: Sign the Agreement & Start Driving
Present your passport or travel document for registration and signing. Your documents will not be kept by us. Once the agreement is signed and payment is completed, you can start using the vehicle.
zuAcar Vehicle Delivery & Return Policy
Long-Term Rentals
Free vehicle delivery within the city is available for a test drive.
Short-Term Rentals
Free vehicle delivery within the city is available if one of the following conditions is met:
- Daily rental rate is $100 or more
- Daily rental rate is under $100, and the rental period is 5 days or more
Other Short-Term Rentals
For short-term rentals that do not meet the above conditions, the vehicle must be picked up and returned at a designated location. If you require delivery or return at your location within the city, an additional service fee of $20 will apply.
Out-of-City Delivery & Return
For vehicle delivery or return outside the city, please contact our customer service team in advance to arrangement the details and applicable fees.
zuAcar Payment & Rental Support
Deposit & Rental Payment
For long-term rentals, the initial payment includes the deposit
and rental payment.
The deposit is generally equal to one month's rental fee.
For short-term rentals, payment usually includes the deposit
and the full rental amount for the entire rental period.
The deposit for short-term rentals is generally based on the
vehicle's monthly long-term rental rate. Special vehicles or
unusually long rental periods may require a separately agreed deposit.
Maintenance & Repairs
For normal mechanical issues that occur during proper use, the vehicle owner is responsible for maintenance and repairs. If the vehicle is damaged due to improper use by the renter, the renter will be responsible for the related repair costs.
Vehicle Return & Deposit Refund
When the rental period ends, both parties will inspect the vehicle together.
If the vehicle is in normal condition, the deposit will be returned.
If there is any damage, scratches, or an accident, the applicable costs
will be deducted based on the agreed inspection results, and the remaining
deposit will be refunded.
Platform Support
zuAcar is supported by Full Integrity Co., Ltd.
From choosing a vehicle and arranging delivery to signing the agreement
and using the vehicle, our platform helps with communication and
coordination to make the rental process clearer and easier.
zuAcar — Easy to Choose, Worry-Free to Drive.
